In the words of Jack Runninger. O.D., “The good news is that although you can’t select your children, you can select your employees. The bad news is that you may not always do as good a job of it as you should.”

When hiring employees, most employers tend to look for someone that already has the skills they are looking or, and then train them in how they want them to respond to customers. It should be just the opposite. ‘Hire for attitude, train for skill’ should be your rule in hiring, rather than vice versa. When “hiring for attitude, training for skill”, you can use the acronym “ATTITUDE” to help determine the individual who will excel in your office as a new trainee::

Is the individual Appreciative?
Is the individual Thoughtful?
Is the individual Teachable?
Is the individual Insightful?
Is the individual Trustworthy?
Is the individual Understanding?
Is the individual Dependable?
Is the individual Eager?